Privacy Policy for Phoenix Medical Group
Last updated: January 4, 2026
At Phoenix Medical Group, we are committed to protecting the privacy and confidentiality of our clients' personal information. This privacy policy outlines how we collect, use, disclose, and protect your information when you use our online psychiatric services, including telehealth services, within the state of Virginia. By using our services, you agree to the terms and practices described in this privacy policy.
1. Information We Collect:
a. Personal Information: We may collect personal information from you when you use our services. This includes information such as your name, address, email address, telephone number, date of birth, and other identifying information necessary for providing mental health services.
b. Health Information: To provide you with quality psychiatric care, we may collect health information, including medical history, current symptoms, and treatment records. This information is necessary for diagnosis, treatment planning, and ongoing care.
c. Usage Information: We may collect information about your usage of our services, including your IP address, device information, browser type, and usage patterns. This information will help us improve our services and enhance your experience.
2. Use of Information:
a. Provision of Services: We use your personal and health information to provide you with psychiatric services, including assessments, diagnosis, treatment, and therapy. We may also use your information to communicate with you, schedule appointments, and send important updates related to your treatment.
b. Improving Services: We may use aggregated and de-identified information for research, statistical analysis, and service improvement purposes. This information does not identify you personally and is used to enhance our understanding of mental health and develop better treatment options.
c. Legal Obligations: We may disclose your personal and health information when required by law or as necessary to comply with legal proceedings, court orders, or government regulations.
3. Information Sharing:
a. Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering our services. These providers are bound by confidentiality agreements and are only authorized to use your information for the purposes specified by us.
b. Consent-Based Sharing: We will not disclose your personal or health information to any third party without your explicit consent, except as required by law.
4. Data Security:
a. We employ industry-standard security measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
b. You are responsible for maintaining the confidentiality of your account information, such as usernames and passwords. Please notify us immediately if you suspect any unauthorized access to your account.
5. Your Rights:
a. Access and Correction: You have the right to access and review your personal and health information held by Phoenix Medical Group. If you believe any information is incorrect or incomplete, you may request to correct or update it.
b. Data Retention: We retain your personal and health information as long as necessary for the provision of services and as required by applicable laws and regulations.
c. Opt-Out: You have the right to opt-out of receiving marketing communications from us. However, please note that we may still send you important non-marketing communications related to your treatment and services.
6. Children's Privacy:
Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it.
7. Changes to the Privacy Policy:
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on our website, and we encourage you to review it periodically.
8. Contact Us:
If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at:
Phoenix Medical Group, LLC
Phone: 804-965-4327
Email: info@phoenixmedicalgroupva.com
By using our services, you acknowledge that you have read, understood, and agreed to this privacy policy.